How much is shipping?
Standard shipping is $11 and Express is $15, Australia-wide, except for a few remote postcodes.
Do you deliver everywhere in Australia?
Almost. Couriers can't reach a small number of remote areas. Check the list before you order, and if your postcode is on it, contact us first. We can sometimes arrange delivery for an extra cost.
Will I get tracking?
Yes. We'll email you your tracking details as soon as your order ships.
What if something is faulty?
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If something arrives faulty or damaged, contact us with your order number and a photo, and we'll sort it out. Some products also come with a manufacturer's warranty, as shown on the product page. That warranty is in addition to your rights under the Australian Consumer Law.
Can I return something if I change my mind?
Yes. Contact us within 30 days of delivery. The item must be unused and in its original packaging, and return shipping for change-of-mind returns is at your cost. See our refund policy for details.
Do you have discount codes?
Our prices are already as low as we can make them every day, so you don't need to hunt for a code.